Quality Property Management

Integrated Management System (IMS) Framework

Quality Assurance (ISO 9001)

We commit to delivering exceptional service with the highest courtesy and superior standards.

Complaint Management (ISO 10002)

We will carefully monitor, follow up and address every complaint with care to ensure customer satisfaction.

Occupational Safety & Health Commitment (ISO 45001)

We will adhere to occupational safety and health legislation to ensure the safety and health of our employees and relevant parties.

Environmental Caring (ISO 14001)

We will adhere to environmental legislation to prevent pollution and make optimal use of resources to minimize waste.

Objectives:

Comply with the requirements of ISO 9001, ISO 45001, ISO 14001, and ISO 10002.
Provide effective training for high-quality service.
Adopt a customer-first and complaint preventive approach.
Achieve targets of planning, procedures, checking and continual improvement.
Ensure compliance through internal audits.
Consider opinions of customers, employees and counterparts.
Ensure employee responsibility for quality and customer satisfaction.
Measure customer satisfaction through surveys and complaint monitoring.
Maintain safe and healthy working environments.
Establish effective communication on safety, health, environmental and complaint management issues.
Maintain control and communication on safety, health and environmental aspects with contractors and stakeholders.
Establish and improve environmental and energy-saving objectives.
Support energy-saving products and services.

Backed by our strong and compliant ISO framework, we further strengthen our commitment to sustainable development and enhance the effectiveness of ESG initiative implementation.

UNIMAX also provides the latest sustainability and ESG development solutions for continuous property and building management, supported by relevant ISO certifications, including:
Environmental Management – Green Implementation / Energy-Saving Strategies (ISO 14001) |
Customer Satisfaction Management (ISO 10002) |
Occupational Health & Safety Management (ISO 45001) |
Quality Management (ISO 9001)